Your Customers Are Talking—But Are You Really Listening?
Your Customers Are Talking—But Are You Really Listening? Read More »
VOC
Technology: Experience Super Drug? Or Placebo?
The recent PWC report “Experience is everything: Here’s how to get it right” validates many of the principles leading global CX authority Lior Arussy has consistently expressed long before others spoke about them. Almost a decade ago we used to joke and say, “A fool with a tool is still a fool.” In most cases
Technology: Experience Super Drug? Or Placebo? Read More »
