Where intelligence meets engagement.
When we’re looking for answers to your business’s biggest challenges, we don’t do it halfway. We rely on the cutting edge tools of the trade as well as good old fashioned workshops to paint the full picture.
Our services portfolio is a comprehensive tool kit. Using a variety of Fortune 500 techniques, each offering builds on the one before it, painting a deep picture of your business situation.
Is your current CX strategy serving you? How ready are you to take it to the next level? We’ll assess readiness, identify barriers and craft a plan.
Do you have a plan to optimize your CX over time? This self-evaluation tool is used to measure an organization’s progress across five (5) core CX components, and identify next steps.
Do you know what’s keeping you from your best results? This assessment uncovers the process, policies, tools and more that are holding you back…including the “cynical voices” that will keep employees from supporting change.
Do you know how your customer experiences your brand? These maps show the interactions your customer has with your organization. Because what we understand we can impact.
Does your organization understand your CX plan, and how to deliver it? These documents inspire, motivate and lay out a blueprint for your employees.
Do you have a strategy to ensure your people continue to have a customer-centric mindset? These activities help promote, reinforce and achieve transformation.
Once your plan is in motion, how do you keep decision making aligned to your plan? These processes streamline decision making and ensure effective management across the entire organization.
Workshops are core to our success. When we engage the humans in the organization in the problem-solving process, we not only gain clarity more quickly…we gain buy-in from your employees.
“[ImprintCX] was able to deliver a comprehensive view of our Member Journey including clear and specific recommendations that were deeply insightful for our business.”
Let’s talk ideas.