Customers and businesses don’t just co-exist. Businesses are always making an impression on the folks they serve. And, in their own one-of-a-kind way, our customers make their mark on us too. When we listen to them we can adjust our brand experiences to meet their changing needs.
Here at ImprintCX, we help you do just that: we help you have a meaningful dialogue with the customers that have the highest impact on your business.
Like a fingerprint, our delivery is completely personalized; powerful in its uniqueness. Flexible, yet certain.
Like the mark it leaves, our results are indelible.
The next generation of CX is here. We have the expertise, infrastructure and technology to deploy deeply meaningful, fully flexible experiences for our customers.
Experiences that are felt strongly, and imprint a brand message onto our communities.
We believe that understanding relationships is the key: the bonds between your brand, your employees and your customers; the interplay between your business and your employees.
When we understand the nuances of our external and internal journeys, we can change the face of Customer Experience.
Customer experience and more: journey mapper, CX strategist & leader
Ed has achieved a very successful career by building relationships and providing innovative solutions to meet clients’ needs. With over thirty years as a global researcher, management consultant, and business leader, Ed brings his experience, expertise, and passion to every assignment.
Industry cred gained at Strativity Group, A Material Company, IPSOS
Insights and more: consultative market researcher, agency leader and brand & shopper activation expert
Beth is an accomplished marketing professional, with experiences as a consultative market research supplier (IPSOS), agency leader and shopper activation expert (Catapult Marketing), and client-side brand strategist (Kraft Foods, L’Oréal, Canon).
Industry cred gained at IPSOS, Catapult Marketing, Kraft Foods, L’Oreal, Canon
Top 5 CX Global Guru, founder (The Michelli Experience), certified CX professional (clients include Godiva, Starbucks, Mercedes-Benz, UCLA Health System), and New York Times #1 bestselling author of ten CX books about brands like The Ritz-Carlton Hotel Company, Mercedes-Benz, Starbucks, Zappos, and Airbnb