CX isn’t failing because it lacks impact.It’s failing because most leaders are looking for it in all the wrong places. We keep digging for gold in the loyalty mine — while piles of cash, risk, and opportunity rot in the landfill of ignored friction. Businesses bleed value every day from: CX doesn’t just shape perception.It […]
CX ISN’T A LOYALTY PROBLEM. IT’S A LEAKAGE PROBLEM. Read More »
In life, we create who we are. Not in one grand gesture, but in the choices we make daily: the values we live, the way we treat people, the promises we keep. Those choices form our story. They shape how we are seen, remembered, and talked about long after the moment has passed. In business,
WHAT’S YOUR EXPERIENCE IMPRINT? Read More »
You can’t out-market churn. Not anymore. In the subscription world, your business doesn’t grow because you’re great at getting customers in the door—it grows because you’re better at keeping them. Acquisition gets the glory. But retention? That’s where the money is. It fuels lifetime value, drives referrals, and builds real brand equity. And here’s the
Retention Isn’t Luck — It’s Experience by Design Read More »
