Transactional or Transformational: Where does your CX strategy sit on the loyalty pyramid? Blog Post / Ed Murphy Transactional or Transformational: Where does your CX strategy sit on the loyalty pyramid? Read More »
WiCX UnConference 2024: Cross-Functional Collaboration Blog Post / Beth Karawan WiCX UnConference 2024: Cross-Functional Collaboration Read More »
Your Customers Are Talking—But Are You Really Listening? Blog Post / Ed Murphy Your Customers Are Talking—But Are You Really Listening? Read More »
Retail Store Cards Dirty Little Secret Blog Post / Ed Murphy Retail Store Cards Dirty Little Secret Read More »
Have CX practitioners become helpless empathizers? Blog Post / Ed Murphy Have CX practitioners become helpless empathizers? Read More »
NO VOC IMPACT YET? TRY THIS ESSENTIAL RECOVERY TIP Blog Post / Ed Murphy NO VOC IMPACT YET? TRY THIS ESSENTIAL RECOVERY TIP Read More »
YOUR VOC IS A BFD. ARE YOU GIVING IT THE RIGHT TLC❤️? Blog Post / Ed Murphy YOUR VOC IS A BFD. ARE YOU GIVING IT THE RIGHT TLC❤️? Read More »
The Current State of CX: An Overdose of Empathy? Blog Post / Ed Murphy The Current State of CX: An Overdose of Empathy? Read More »
The ‘Why’ and the ‘How’: Leadership and Management in Culture Transformation Blog Post / Ed Murphy The ‘Why’ and the ‘How’: Leadership and Management in Culture Transformation Read More »
