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Blog Post

Customer-Centric Or Just Customer-Complacent?

Blog Post / Ed Murphy

Customer-Centric Or Just Customer-Complacent? Read More »

Why a CX Leader Must Be Both a Diplomat and a Rock Thrower

Blog Post / Ed Murphy

Why a CX Leader Must Be Both a Diplomat and a Rock Thrower Read More »

SADLY, IT’S ONE OF THE OLDEST STORIES IN CUSTOMER EXPERIENCE.

Blog Post / Ed Murphy

SADLY, IT’S ONE OF THE OLDEST STORIES IN CUSTOMER EXPERIENCE. Read More »

You can’t shortcut your way to CX ROI.

Blog Post / Ed Murphy

You can’t shortcut your way to CX ROI. Read More »

“I’m already doing it.”

Blog Post / Ed Murphy

“I’m already doing it.” Read More »

Surveys Have a Branding Problem

Blog Post / Ed Murphy

Surveys Have a Branding Problem Read More »

Do we really need “HX”? Or do we just need to do CX right?

Blog Post / Ed Murphy

Do we really need “HX”? Or do we just need to do CX right? Read More »

THE IMPACT GUIDE TO JOURNEY MAPPING: THE FUTURE OF JOURNEY MAPPING – INTEGRATING CJM AND VALUE STREAM MAPPING

Blog Post / Ed Murphy

THE IMPACT GUIDE TO JOURNEY MAPPING: THE FUTURE OF JOURNEY MAPPING – INTEGRATING CJM AND VALUE STREAM MAPPING Read More »

THE IMPACT GUIDE TO JOURNEY MAPPING: GOING DEEPER – EMOTIONAL GAPS, MOMENTS OF TRUTH, AND ORGANIZATIONAL REALITY

Blog Post / Ed Murphy

THE IMPACT GUIDE TO JOURNEY MAPPING: GOING DEEPER – EMOTIONAL GAPS, MOMENTS OF TRUTH, AND ORGANIZATIONAL REALITY Read More »

THE IMPACT GUIDE TO JOURNEY MAPPING: MAPPING AS A BUSINESS STRATEGY – NOT A CX EXERCISE

Blog Post / Ed Murphy

THE IMPACT GUIDE TO JOURNEY MAPPING: MAPPING AS A BUSINESS STRATEGY – NOT A CX EXERCISE Read More »

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Recent Posts

Customer-Centric Or Just Customer-Complacent?
Why a CX Leader Must Be Both a Diplomat and a Rock Thrower
SADLY, IT’S ONE OF THE OLDEST STORIES IN CUSTOMER EXPERIENCE.
Retention Isn’t Luck — It’s Experience by Design
You can’t shortcut your way to CX ROI.

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