THE EXPERIENCE EQUATION ISN’T ABOUT ALIGNMENT. IT’S ABOUT RISK. Blog Post / Ed Murphy THE EXPERIENCE EQUATION ISN’T ABOUT ALIGNMENT. IT’S ABOUT RISK. Read More »
FROM VISION TO REALITY: BUILDING YOUR CX TRANSFORMATION ROADMAP Blog Post / Ed Murphy View Post FROM VISION TO REALITY: BUILDING YOUR CX TRANSFORMATION ROADMAP Read More »
WHY DOES EVERY TRANSFORMATION HIT A BRICK WALL? Blog Post / Ed Murphy WHY DOES EVERY TRANSFORMATION HIT A BRICK WALL? Read More »
“I’M ALREADY DOING IT.’ THE FOUR MOST DANGEROUS WORDS IN CUSTOMER EXPERIENCE. Blog Post / Ed Murphy “I’M ALREADY DOING IT.’ THE FOUR MOST DANGEROUS WORDS IN CUSTOMER EXPERIENCE. Read More »
IF YOU CUSTOMER EXPERIENCE IS JUST ‘FINE,’ YOUR YOU’RE ALREADY LOSING. Blog Post / Ed Murphy IF YOU CUSTOMER EXPERIENCE IS JUST ‘FINE,’ YOUR YOU’RE ALREADY LOSING. Read More »
Customer-Centric Or Just Customer-Complacent? Blog Post / Ed Murphy Customer-Centric Or Just Customer-Complacent? Read More »
Why a CX Leader Must Be Both a Diplomat and a Rock Thrower Blog Post / Ed Murphy Why a CX Leader Must Be Both a Diplomat and a Rock Thrower Read More »
SADLY, IT’S ONE OF THE OLDEST STORIES IN CUSTOMER EXPERIENCE. Blog Post / Ed Murphy SADLY, IT’S ONE OF THE OLDEST STORIES IN CUSTOMER EXPERIENCE. Read More »
You can’t shortcut your way to CX ROI. Blog Post / Ed Murphy You can’t shortcut your way to CX ROI. Read More »
