Your Customers Are Talking—But Are You Really Listening?
Your Customers Are Talking—But Are You Really Listening? Read More »
November 2024
Customer Experience: The Keystone for Business Success
In a recent discussion with Vinay Parmar, I was struck by his suggestion that the title of Chief Customer Officer should be changed to Chief Collaboration Officer. This point is particularly timely, as Beth Karawan 🍩, co-founder and EVP of ImprintCX, highlighted in a recent Women in CX ™ presentation, emphasizing the central role of
Customer Experience: The Keystone for Business Success Read More »
