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February 2023

Empathy, Just Another Buzzword?

Blog Post / Beth Karawan

Empathy, Just Another Buzzword? Read More »

Cultivating Change Resilience Starts with You

Article / Ed Murphy

If the past two years taught us anything, it’s reaffirmed what we already knew to be true — change is a constant, and resiliency is the path forward. The last few years have been particularly challenging for customer experience (CX) leaders. There is growing financial pressure on CX teams to provide ROI of initiatives and

Cultivating Change Resilience Starts with You Read More »

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