I am going to make this a short article. Because any truth that is too long and complex is suspiciously hiding something. A recent Wall street journal article At Ford, Quality Is Now Problem 1 described the major fall for a company that for two decades declared Quality Job #1. The new leader for quality […]
The Simplest, Undeniable Truth About CX Success Read More »
Quiet quitting has been making headlines for the past few weeks, it’s the latest buzz word for a problem that companies have always faced – lack of employee engagement. Gallup recently reported an uptick in employee disengagement, with 50% being Disengaged and 18% Actively Disengaged. It is not surprising that there is an uptick. However,
Quiet Quitting – The Chicken or The Egg? Read More »
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