“I’M ALREADY DOING IT.’ THE FOUR MOST DANGEROUS WORDS IN CUSTOMER EXPERIENCE.
“I’M ALREADY DOING IT.’ THE FOUR MOST DANGEROUS WORDS IN CUSTOMER EXPERIENCE. Read More »
Lior Arussy
If Your CX Is Just “Fine,” You’re Already Falling Behind
Let’s be honest: if your customer experience is just “fine,” you’re already in trouble. In a market saturated with options and shaped by rising expectations, mediocrity isn’t neutral—it’s a business risk. Forgettable experiences quietly drain profitability, loyalty, and growth. Yet many organizations cling to them. Not intentionally, but unknowingly. It’s time to change that. The
If Your CX Is Just “Fine,” You’re Already Falling Behind Read More »
AI isn’t a magic wand; it’s a litmus test.
AI has redefined what “good” customer experience looks like. Not long ago, customers were (somewhat) patient. They accepted 24-hour email turnarounds and clunky handoffs between support channels. Those days? Gone. Today, customers expect: But here’s where businesses often get it wrong: They think slapping a chatbot on their website or bolting AI onto outdated systems
AI isn’t a magic wand; it’s a litmus test. Read More »
CTRL+ALT+DEL YOUR CX PROGRAM: UPGRADE TO A SEAMLESS CX OPERATING SYSTEM
Treating CX like a program is like running outdated software: it works for a while but eventually crashes, leading to frustration. A CX strategy must function as an operating system—interconnected and driving every part of your business, with regular diagnostics and constant updates. When you treat CX as a series of disconnected projects, quick wins,
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