ImprintCX Launches “Next90” – A Workshop to Align Teams and Drive 90-Day Action Plans
ImprintCX Launches “Next90” – A Workshop to Align Teams and Drive 90-Day Action Plans Read More »
Lior Arussy
AI isn’t a magic wand; it’s a litmus test.
AI has redefined what “good” customer experience looks like. Not long ago, customers were (somewhat) patient. They accepted 24-hour email turnarounds and clunky handoffs between support channels. Those days? Gone. Today, customers expect: But here’s where businesses often get it wrong: They think slapping a chatbot on their website or bolting AI onto outdated systems
AI isn’t a magic wand; it’s a litmus test. Read More »
CTRL+ALT+DEL YOUR CX PROGRAM: UPGRADE TO A SEAMLESS CX OPERATING SYSTEM
Treating CX like a program is like running outdated software: it works for a while but eventually crashes, leading to frustration. A CX strategy must function as an operating system—interconnected and driving every part of your business, with regular diagnostics and constant updates. When you treat CX as a series of disconnected projects, quick wins,
CTRL+ALT+DEL YOUR CX PROGRAM: UPGRADE TO A SEAMLESS CX OPERATING SYSTEM Read More »
Do you know the “Give ‘Em the Pickle Philosophy?
In 1972, Bob Farrell, founder of Farrell’s Ice Cream Parlour, received a letter from a loyal customer upset about being charged for a pickle that used to be free. Rather than dismiss the complaint, Farrell saw the bigger picture: the pickle wasn’t just a garnish—it was a symbol of great customer service and going the
Do you know the “Give ‘Em the Pickle Philosophy? Read More »
