The ‘Why’ and the ‘How’: Leadership and Management in Culture Transformation
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CX Transformation
Customer Experience: The Keystone for Business Success
In a recent discussion with Vinay Parmar, I was struck by his suggestion that the title of Chief Customer Officer should be changed to Chief Collaboration Officer. This point is particularly timely, as Beth Karawan 🍩, co-founder and EVP of ImprintCX, highlighted in a recent Women in CX ™ presentation, emphasizing the central role of
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How Megan Burns Made Their Mark
Q: What is the number one lesson you have learned during your CX career journey that you use on a regular basis, that you believe all CX professionals should know? To be a successful CX leader you need to act like a catalyst, not a crusader. Most CX leaders think that to drive action they
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