Achieve Meaningful Results with Intention and Attention
Achieve Meaningful Results with Intention and Attention Read More »
CX Management
Myths About Workplace Culture
As published In Fast Company July 16, 2024 Lior Arussy is chairman and co-founder of ImprintCX, and author of the upcoming book Dare to Author! Many leaders have a tough time accepting that it’s up to their employees to bring the most critical assets to an organization—creativity, compassion, innovation, ownership, and outside-the-box thinking. Culture drives
Myths About Workplace Culture Read More »
How Megan Burns Made Their Mark
Q: What is the number one lesson you have learned during your CX career journey that you use on a regular basis, that you believe all CX professionals should know? To be a successful CX leader you need to act like a catalyst, not a crusader. Most CX leaders think that to drive action they
How Megan Burns Made Their Mark Read More »
Can Global Shared Services and Customer Experience Co-exist?
Global Shared Services (GSS) teams do not have customers in the traditional sense. Still, the Business Units (BUs) they serve have the same expectations as conventional B2B customers: effortless and consistently excellent experiences that allow them to focus more on the customer and provide increased value. However, in the rapidly changing business environment, the original
Can Global Shared Services and Customer Experience Co-exist? Read More »
