PODCAST: NPS is not the end-all-be-all metric, the intersection of brand management and CX Blog Post / Beth Karawan PODCAST: NPS is not the end-all-be-all metric, the intersection of brand management and CX Read More »
ImprintCX Expands, Announces the Appointment of Harry Hynekamp as Vice President Blog Post, Home Page Featured Post / Ed Murphy ImprintCX Expands, Announces the Appointment of Harry Hynekamp as Vice President Read More »
Ever hear of the Region Beta Paradox? Blog Post / Ed Murphy Ever hear of the Region Beta Paradox? Read More »
Have you heard of the 1 X 10 X 100 Rule? Blog Post / Ed Murphy Have you heard of the 1 X 10 X 100 Rule? Read More »
Air Canada’s “Elevate the Customer Experience Program” Gone Wrong Blog Post / Ed Murphy Air Canada’s “Elevate the Customer Experience Program” Gone Wrong Read More »
CX Strategic Alignment in the Real World Blog Post / Ed Murphy CX Strategic Alignment in the Real World Read More »
Shep Hyken’s 24 CX Must Stops in 2024 Blog Post / Ed Murphy Shep Hyken’s 24 CX Must Stops in 2024 Read More »
The Real Value of Journey Mapping Blog Post / Ed Murphy The Real Value of Journey Mapping Read More »
