Q: What is the number one lesson you have learned during your CX career journey that you use on a regular basis, that you believe all CX professionals should know? Having been in consumer research for many years, I always value data and consumer insights. My 15 years in CX have taught me two key […]
How Ed Murphy Made Their Mark Read More »
Q: What is the number one lesson you have learned during your CX career journey that you use on a regular basis, that you believe all CX professionals should know? Remember that the strategies and programs we develop are for humans, real people with real issues and genuine emotions. Q: What is your best piece
How Beth Karawan Made Their Mark Read More »
Q: What is the number one lesson you have learned during your CX career journey that you use on a regular basis, that you believe all CX professionals should know? Exceptional organizations focus on developing and continuously innovating their culture, it doesn’t just happen on its own. You have to focus on it and work
How Harry Hynekamp Made Their Mark Read More »
Q: What is the number one lesson you have learned during your CX career journey that you use on a regular basis, that you believe all CX professionals should know? All business is personal and all memorable moments have an emotion attached. Q: What is your best piece of advice for CX leaders to be
How Joseph Michelli, Ph.D Made Their Mark Read More »
Q: What is the number one lesson you have learned during your CX career journey that you use on a regular basis, that you believe all CX professionals should know? It really doesn’t matter what your business is, what you are selling or serving, CX is the same. Whether you are waiting tables, selling insurance,
How Megan Searfoss Made Their Mark Read More »
We have all heard the proverb “It takes a village to raise a child.” It means that an entire community of people must provide for and interact positively with children for those children to experience and grow in a safe and healthy environment. The same holds true for customer experience programs—it takes an entire organization
CX – It Takes a Village Read More »
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