AI isn’t a magic wand; it’s a litmus test.
AI has redefined what “good” customer experience looks like. Not long ago, customers were (somewhat) patient. They accepted 24-hour email turnarounds and clunky handoffs between support channels. Those days? Gone. Today, customers expect: But here’s where businesses often get it wrong: They think slapping a chatbot on their website or bolting AI onto outdated systems […]
AI isn’t a magic wand; it’s a litmus test. Read More »
