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NEWS.
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Articles

How Many Customers Decide Not to Buy From You Before You Even Know They Exist?

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August 28, 2025

IS KANTAR’S  “MEANINGFUL DIFFERENCE“ THE NEW SHINNY TOOL?

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August 18, 2025

Compliance vs. Adoption: Why Checking the Box Won’t Build Your Culture

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August 15, 2025
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Blog Posts

Stop Speaking Custonomics

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August 27, 2025

THE EXPERIENCE EQUATION ISN’T ABOUT ALIGNMENT. IT’S ABOUT RISK.

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August 15, 2025

FROM VISION TO REALITY: BUILDING YOUR CX TRANSFORMATION ROADMAP

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August 15, 2025
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Case Studies

How Next90 Accelerated Action

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April 9, 2025

CX Strategic Alignment in the Real World

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January 18, 2024
Case Study

Prioritizing Key Member Moments

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May 24, 2023
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How They Made Their Mark

“How They Made Their Mark” is our series of conversations with thought leaders and mark-makers.

How Megan Burns Made Their Mark

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June 3, 2024

How Stephen Cannon Made Their Mark

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April 12, 2024

How Clare White CXAD (dip) Made Their Mark

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March 4, 2024
Browse all Mark-Maker conversations
“[ImprintCX] was able to deliver a comprehensive view of our Member Journey including clear and specific recommendations that were deeply insightful for our business.”
Sarah Rose
CPO, Beauty For All Industries

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