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NEWS.
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Articles

When “good enough” costs too much 

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June 3, 2025

Can Customers Trust a Brand If Employees Don’t Trust Leadership?

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May 30, 2025

The Synergy of Customer Journey Mapping and Value Stream Mapping

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May 30, 2025
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Blog Posts

Starting a successful CX program is a lot like bringing home a new puppy.

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May 30, 2025

Misaligned Stakeholders = Inconsistent Customer Experiences

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May 30, 2025

Are Human Retail Interactions Now a Luxury?

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May 30, 2025
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Case Studies

How Next90 Accelerated Action

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April 9, 2025

CX Strategic Alignment in the Real World

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January 18, 2024
Case Study

Prioritizing Key Member Moments

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May 24, 2023
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How They Made Their Mark

“How They Made Their Mark” is our series of conversations with thought leaders and mark-makers.

How Megan Burns Made Their Mark

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June 3, 2024

How Stephen Cannon Made Their Mark

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April 12, 2024

How Clare White CXAD (dip) Made Their Mark

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March 4, 2024
Browse all Mark-Maker conversations
“[ImprintCX] was able to deliver a comprehensive view of our Member Journey including clear and specific recommendations that were deeply insightful for our business.”
Sarah Rose
CPO, Beauty For All Industries

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