Blog Posts Let’s get started. Your Customers Are Talking—But Are You Really Listening? Read More » November 25, 2024 Retail Store Cards Dirty Little Secret Read More » November 22, 2024 Have CX practitioners become helpless empathizers? Read More » November 22, 2024 NO VOC IMPACT YET? TRY THIS ESSENTIAL RECOVERY TIP Read More » November 19, 2024 YOUR VOC IS A BFD. ARE YOU GIVING IT THE RIGHT TLC❤️? Read More » November 19, 2024 The Current State of CX: An Overdose of Empathy? Read More » November 19, 2024 The ‘Why’ and the ‘How’: Leadership and Management in Culture Transformation Read More » November 15, 2024 It is a sad time for organizations and the CX industry. Read More » September 30, 2024 Why Your CX Team requires a Chef and a Baker? Read More » September 25, 2024 Achieve Meaningful Results with Intention and Attention Read More » September 18, 2024 IS YOUR CX STRATEGY RETROFITTED TO YOUR BUSINESS? Read More » September 5, 2024 All Customers Are Not Created Equally Read More » September 5, 2024 « Previous Page1 Page2 Page3 Next »
The ‘Why’ and the ‘How’: Leadership and Management in Culture Transformation Read More » November 15, 2024
