Article
Are Boy Scouts Masters of Change Management?
by Ed Murphy
“87% of business leaders agree that exceptional customer experience is a must for their organization. While there is no true measure of the number of companies that are customer-centric, about two-thirds of companies say they compete based on customer experience.”
I believe most of us would agree that the number of truly customer-centric organizations is probably lower than the 2% of Boy Scouts that ever made the rank of Eagle Scout.