Blog Post
PODCAST: NPS is not the end-all-be-all metric, the intersection of brand management and CX
by Jesica Chavez, with Beth Karawan


Is NPS the Ultimate Measure of Success? In this episode of Latina Success, Jesica Chavez and Beth Karawan dive deep into the world of Customer Experience (CX) metrics and challenge the supremacy of the Net Promoter Score. They unravel the mysteries of NPS, exploring its strengths and limitations and how it fits into the broader spectrum of measuring customer satisfaction.

Click on the image to hear their conversation.