Insights
Your results are only as good as your intel.
That’s why we have a whole arm of our business dedicated to research. This is where we find the answers to questions you didn’t even know you had.
Research & Insights:
It’s a lot of science and a dash of art—this is research that leads us to a plan of action, and measurable results.
- Do you know where your experiences are falling short in the eyes of your customers? Do your employees know? The Experience Impact Assessment uncovers the gaps in your CX experience, and prioritizes the key moments to focus on across your entire customer journey.
- Wouldn’t it be great to hear what your customers are actually saying about their experiences of your brand? Using transactional or relationship surveys, the Voice of Customer Program offers ongoing performance evaluation at key touchpoints.
- Similarly, wouldn’t it be helpful to hear how your employees are experiencing their roles? The Voice of Employee Program provides ongoing feedback about engagement levels, workplace needs and employee perceptions.
- What if you want mid-stream quantitative or qualitative feedback that's specific to your business? Our Customer Advisory Boards are communities of customers (or prospects) who are positioned to offer insight on your business strategy.
“[ImprintCX] was able to deliver a comprehensive view of our Member Journey including clear and specific recommendations that were deeply insightful for our business.”
Sarah Rose
CPO, Beauty For All Industries
Let’s talk ideas.
