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How Many Customers Decide Not to Buy From You Before You Even Know They Exist?

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August 28, 2025

IS KANTAR’S  “MEANINGFUL DIFFERENCE“ THE NEW SHINNY TOOL?

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August 18, 2025

Compliance vs. Adoption: Why Checking the Box Won’t Build Your Culture

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August 15, 2025

Disney’s Customer-Centric Split Personality

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August 5, 2025

Retention Isn’t Luck — It’s Experience by Design

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July 1, 2025

“Surveys Are Dead” is Lazy Thinking — Here’s Why That’s a Problem

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June 20, 2025

Culture Still Beats Kiosks

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June 20, 2025

If Your CX Is Just “Fine,” You’re Already Falling Behind

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June 19, 2025

When “good enough” costs too much 

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June 3, 2025

Can Customers Trust a Brand If Employees Don’t Trust Leadership?

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May 30, 2025

The Synergy of Customer Journey Mapping and Value Stream Mapping

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May 30, 2025

Beyond Phygital: The Human Layer of Hybrid Retail

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May 30, 2025
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