“Everyone wants to deliver an
experience that drives customer loyalty and referrals, but few companies are achieving their goals. I’m honored to be a part of ImprintCX—a talented group of professionals who have and will help leaders differentiate through customer experience design and delivery.”
— Joseph Michelli
New York Times #1 bestselling author of books like Driven to Delight, The New Gold Standard, The Zappos Experience, and Leading the Starbucks Way