Ideas
Where intelligence meets engagement.
When we’re looking for answers to your business’s biggest challenges, we don’t do it halfway. We rely on the cutting edge tools of the trade as well as good old fashioned workshops to paint the full picture.
Our Tools:
Our services portfolio is a comprehensive tool kit. Using a variety of Fortune 500 techniques, each offering builds on the one before it, painting a deep picture of your business situation.
Is your current CX strategy serving you? How ready are you to take it to the next level? We’ll assess readiness, identify barriers and craft a plan.
Do you have a plan to optimize your CX over time? This self-evaluation tool is used to measure an organization’s progress across five (5) core CX components, and identify next steps.
Do you know what’s keeping you from your best results? This assessment uncovers the process, policies, tools and more that are holding you back…including the “cynical voices” that will keep employees from supporting change.
Do you know how your customer experiences your brand? These maps show the interactions your customer has with your organization. Because what we understand we can impact.
Does your organization understand your CX plan, and how to deliver it? These documents inspire, motivate and lay out a blueprint for your employees.
Do you have a strategy to ensure your people continue to have a customer-centric mindset? These activities help promote, reinforce and achieve transformation.
Once your plan is in motion, how do you keep decision making aligned to your plan? These processes streamline decision making and ensure effective management across the entire organization.
Interactive sessions:
Workshops are core to our success. When we engage the humans in the organization in the problem-solving process, we not only gain clarity more quickly…we gain buy-in from your employees.
Leadership Alignment
Leadership Alignment
In this session, senior leaders gain a shared understanding of CX management fundamentals, agree on program goals and commit to the success of the program.
Innovation
& Design
Innovation & Design
In these sessions, groups of employees (or employees and customers) create your future brand experiences.
CX Vision & Principles
CX Vision & Principles
In these sessions, employees collaborate to influence, design and define the experience vision, values and promise—creating the story that will drive organizational change.
“[ImprintCX] was able to deliver a comprehensive view of our Member Journey including clear and specific recommendations that were deeply insightful for our business.”
Sarah Rose
CPO, Beauty For All Industries
Let’s talk ideas.
